Why won’t my Dropbox link import?

Most failures come from link access, file support or capacity.

1. 01

   Open the sharing link in a private browser window. Check that it allows viewing and downloading the intended file or folder without signing in.

2. 02

   If it requests sign-in or a password, has expired or disables downloads, ask the owner for an accessible sharing link.

3. 03

   In Files → Upload → Import from Dropbox, paste the link again and review unsupported or skipped files.

4. 04

   Check your internet connection and available storage in Settings → Plan & Limits, then retry the failed items.

5. 05

   If it still fails, send the error text through feedback. Leave private sharing links out of the message.