What should I do if an upload is stuck or fails?

Check the upload result before starting the same upload again.

1. 01

   Check the processing card on Home or the progress in the open upload window.

2. 02

   Check your internet connection. Keep ProducerBrain open while files from your computer are uploading.

3. 03

   Open Settings → Plan & Limits to check available storage.

4. 04

   Read the error for the affected files and use the available retry action. Check the result before starting the same import again.

5. 05

   If a file keeps failing, send feedback with its type, approximate size and the visible error.