Why can’t I find a file I imported?

Check where the file was added and whether the import finished.

1. 01

   Check that the correct workspace is active.

2. 02

   Open Files → All Files and clear the search and filters.

3. 03

   Check processing on Home for failed, skipped or unfinished imports. For Auto import, also check the linked folder’s activity and selected destination.

4. 04

   A file on your computer or in Dropbox must finish importing before it appears in the cloud library. Open the destination folder once processing completes.

5. 05

   If you still cannot find it, send feedback with the steps you took and the error shown.